Sometimes the credit card batch gets stuck and wont settle. This is a known problem although it only occurs once in a while. Basically the RES software thinks it has settled a batch on that day so it will not re-submit the batch. This requires a few things to happen in order to resolve the issue. Confirmation must be made with Merchant Link to verify that the batch actually did not settle before the issue can be resolved. This is a sensitive situation because if the credit card batch did actually settle and an override is created then the customer will get charged twice for that day.
In this situation, please contact the MWR IT department so they can verify the situation with Merchant Link and make the appropriate changes in the system's registry. |
